To submit a claim for your shipment, please provide the following details:

- Shipment ID: Found on the Shipments tab of the specific order, located in the upper right corner of the page.

- Claim Type: Please select whether the claim is for Lost or Damaged items.

- Supporting Invoice: Please provide a commercial invoice from your store/selling platform that includes the recipient information and order details.

- Package Contents: Please list the contents of the package.

- Parcel Value: Please provide the value of the parcel.

- Reason for Claim: Please provide a detailed explanation of the claim.